Customer service

PUBS RESTAURANTS & HOTELS

For all feedback regarding your visit to one of our pubs, restaurants or hotels, please contact our Guest Relations Team using the form on this page or call using 0344 800 6605.

Please note, our Guest Relations phone lines are open from 9.00am to 5.15pm Monday to Friday, and our Sunrise House reception open hours are 8.30am to 5.30pm Monday to Friday. You can also complete our Guest Feedback Form.

We will use the information you provide to deal with your enquiry and keep you informed about its progress. If you compliment a person or a team for their service, we will pass your compliment on to them and their manager, so that their achievement can be recognised. Most complaints can't be resolved without discussing the matter with other people, so we may need to share information about your complaint with: the team at the pub you visited, or their area or regional manager; the management team of a contractor we have engaged; or other types of third party organisation. We will only share information with others when it's necessary to investigate and resolve your complaint.

You can find out more information in our Privacy Notice.

beer enquiries

For all feedback regarding your experience with our beers, please contact our Customer Services Team using the form below