Refund Promise
Our parties come with a promise
The only C word we’re using now is Christmas! But rest assured, you can book your party with the confidence as our refund promise protects your party.
We used to always say refunds were not refundable, but the world has changed, and we want you to feel happy booking with us. Take a look at our refund promise below ion our terms and conditions for full details.
Terms and Conditions
-
The only C word we’re using now is Christmas! But rest assured, you can book your party with the confidence as our refund promise protects your party. We used to always say deposits were not refundable, but the world has changed, and we want you to feel happy booking with us. Take a look at our refund promise below.
-
We want to make sure we all have a well-deserved Christmas knees up and we’d love you to choose our pubs. All of our pubs take the safety of our guests and our team very seriously. We will do our utmost to ensure that your party is safe but still full of festive merriment!
We ask all guests where possible to please now make your Christmas booking online. Everyone must pay a £5pp deposit this year (child and adult) upon booking any festive menu (irrespective of your party size) and it’s much easier for you to do this via the pub website. But don’t worry, all your deposits are fully redeemable against your final bill. See section ‘Refunds & Cancellations’ for more info.
The only exception to the £5pp deposit is any of our Pubs that are running our tasty Christmas Day menu! As it’s our favourite (and busiest) day of the year, we do ask for £10pp please upon booking. All the same T&Cs as mentioned apply. We just need a little bit more from you.
During the festivities we understand not everyone wants to eat from our festive menus. Good news, our main menu will still be available. However, for larger groups looking to make a booking for more than six people you will be kindly asked for a deposit for bookings taking place from Monday 29th November to Tuesday 4th January 2022.
A lot of our pubs this year have got drinks packages too, these will be bought over to you as soon as you arrive so no waiting for that all important first drink. Why not ask for more info or check these out on the website and add to your booking? Full payment for these in advance please, when you book the package you want. Budget goes a lot further if you start spending it earlier. Cheers!
Pre-orders are really important during our busiest time of year, Christmas takes so much planning so please get your group’s pre-orders in on time, no later than 2 weeks before your booking date or Thursday 11th November 2021 (whichever gives our pubs most time). You’ll be sent all the info on how to make your pre-order once you’ve booked. And don’t forget the allergens & dietary needs, if we know all this in advance then smooth sailing.
Oh, and one last bit of admin advice please – if you can bring your booking confirmation and any pre-order details with you, that would be great! We know it’s easy to forget what you’ve ordered so it would be a massive help if one person in the group took control. We call them our Booking Superhero’s!
We are here to answer any of your questions or concerns so please dial the pub or our bookings team if you need any more info or clarity.
-
We didn’t think we’d still be talking about it, but rest assured you’re covered if anyone in your group has Covid-19 symptoms. We used to always say refunds were not refundable, but the world has changed, and we want you to feel confident booking with us.
So, if any of your party (or your whole group) needs to cancel or amend the booking due to Covid-19 symptoms, as long as you give us 72 hours’ notice we will process a 100% refund for you. Please be patient as refunds may take up to 14 days. Ideally rather than cancelling, if you can book another date for a few weeks’ time, that would be a massive help to our team, but we understand completely if that’s not possible.
If for any reason we are unable to host your get together, we will give you as much notice as possible and if we can’t guarantee a new date, and you are not happy to re-book in the future, of course we will give you a full refund of your deposit and any additional pre-orders/packages. You are covered!
So basically, as long as you give us 72 hours’ notice, so we have a chance to re-book your table then you get 100% refund. Whether that is for the whole party or a just a drop in numbers. On the positive, if you actually increase numbers, and we can accommodate, please ensure you pay the extra deposit when booking the additional guest(s) and if it’s a late change (after 11th November 2021) we will need the pre-order for the additional guest(s) immediately too please.
-
4.1 Cancellation & Deposit Refund Policy:
Step 1: Any drop in numbers due to Covid symptoms, where at least 72 hours’ notice of the booking date has been given, is refunded 100%.
Step 2: If the whole party cancels due to Covid symptoms, with at least 72 hours’ notice of the booking date, the party is encouraged to book an alternative date within 4 weeks.
Step 3: If the whole party cancels due to Covid symptoms, with at least 72 hours’ notice of the booking date, and are not happy to re-book a future date, the whole party is refunded 100%.
Step 4: If any drop in numbers or cancellations happen within 72 hours, no refund is available.
Step 5: Where possible we always ask the guest to reschedule a date as opposed to full cancellation. Any date changes, as long as with at least 72 hours’ notice of the booking, will not be charged and all deposits will be held to the next date.4.2 If we are Unable to Host Your Get Together:
Step 1: We encourage guests to book for a different date. We hold deposits for a future booking.
Step 2: Full refund 100% of all deposits and pre-payments if step 1 isn’t favoured by the guest.The pub is back this Festive Season! Book Greene King, Book Safe! And have fun…