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Frequently Asked Questions

As we begin to reopen our pubs again, here are the answers to the questions we have been most commonly asked.

We love to hear from our guests at Old Star, whether it be your comments to our team members in Old Star, through our guest feedback surveys or the feedback form below.
Just leave your comments about your experience in Old Star or online and we’ll be sure to get back to you.

The details you supply below will only be used by our Guest Relations or Pub Teams to respond to your comments and will not be used for any marketing activity. Please refer to our privacy notice for more information about how we use and take care of your data.

For all PL incidents, please submit your CNF to our TPA, Willis Towers Watson, via the Portal

Website Feedback

If you've spotted a mistake or something that needs changing on the website,
then please let us know by using the link below so we can fix it straight away.

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