UNTIL NEXT YEAR!
Thank you for celebrating Christmas at Bag O`Nails.
Christmas 2021 was one to remember, that's for sure! From everyone here at Bag O`Nails we wish you and yours' a very Happy 2022!
Terms & Conditions
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The only C word we’re using now is Christmas! But rest assured, you can book your party with the confidence as our refund promise protects your party. We used to always say deposits were not refundable, but the world has changed, and we want you to feel happy booking with us. Take a look at our refund promise below.
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We want to make sure we all have a well-deserved Christmas knees up and we’d love you to choose our pubs. All of our pubs take the safety of our guests and our team very seriously. We will do our utmost to ensure that your party is safe but still full of festive merriment!
We ask all guests where possible to please now make your Christmas booking online. Everyone must pay a £5pp deposit this year (child and adult) upon booking any festive menu (irrespective of your party size) and it’s much easier for you to do this via the pub website. But don’t worry, all your deposits are fully redeemable against your final bill. See section ‘Refunds & Cancellations’ for more info.
The only exception to the £5pp deposit is any of our Pubs that are running our tasty Christmas Day menu! As it’s our favourite (and busiest) day of the year, we do ask for £10pp please upon booking. All the same T&Cs as mentioned apply. We just need a little bit more from you.
During the festivities we understand not everyone wants to eat from our festive menus. Good news, our main menu will still be available. However, for larger groups looking to make a booking for more than six people you will be kindly asked for a deposit for bookings taking place from Monday 29th November to Tuesday 4th January 2022.
A lot of our pubs this year have got drinks packages too, these will be bought over to you as soon as you arrive so no waiting for that all important first drink. Why not ask for more info or check these out on the website and add to your booking? Full payment for these in advance please, when you book the package you want. Budget goes a lot further if you start spending it earlier. Cheers!
Pre-orders are really important during our busiest time of year, Christmas takes so much planning so please get your group’s pre-orders in on time, no later than 2 weeks before your booking date or Thursday 11th November 2021 (whichever gives our pubs most time). You’ll be sent all the info on how to make your pre-order once you’ve booked. And don’t forget the allergens & dietary needs, if we know all this in advance then smooth sailing.
Oh, and one last bit of admin advice please – if you can bring your booking confirmation and any pre-order details with you, that would be great! We know it’s easy to forget what you’ve ordered so it would be a massive help if one person in the group took control. We call them our Booking Superhero’s!
We are here to answer any of your questions or concerns so please dial the pub or our bookings team if you need any more info or clarity.
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We didn’t think we’d still be talking about it, but rest assured you’re covered if anyone in your group has Covid-19 symptoms. We used to always say refunds were not refundable, but the world has changed, and we want you to feel confident booking with us.
So, if any of your party (or your whole group) needs to cancel or amend the booking due to Covid-19 symptoms, as long as you give us 72 hours’ notice we will process a 100% refund for you. Please be patient as refunds may take up to 14 days. Ideally rather than cancelling, if you can book another date for a few weeks’ time, that would be a massive help to our team, but we understand completely if that’s not possible.
If for any reason we are unable to host your get together, we will give you as much notice as possible and if we can’t guarantee a new date, and you are not happy to re-book in the future, of course we will give you a full refund of your deposit and any additional pre-orders/packages. You are covered!
So basically, as long as you give us 72 hours’ notice, so we have a chance to re-book your table then you get 100% refund. Whether that is for the whole party or a just a drop in numbers. On the positive, if you actually increase numbers, and we can accommodate, please ensure you pay the extra deposit when booking the additional guest(s) and if it’s a late change (after 11th November 2021) we will need the pre-order for the additional guest(s) immediately too please.
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4.1 Cancellation & Deposit Refund Policy:
Step 1: Any drop in numbers due to Covid symptoms, where at least 72 hours’ notice of the booking date has been given, is refunded 100%.
Step 2: If the whole party cancels due to Covid symptoms, with at least 72 hours’ notice of the booking date, the party is encouraged to book an alternative date within 4 weeks.
Step 3: If the whole party cancels due to Covid symptoms, with at least 72 hours’ notice of the booking date, and are not happy to re-book a future date, the whole party is refunded 100%.
Step 4: If any drop in numbers or cancellations happen within 72 hours, no refund is available.
Step 5: Where possible we always ask the guest to reschedule a date as opposed to full cancellation. Any date changes, as long as with at least 72 hours’ notice of the booking, will not be charged and all deposits will be held to the next date.4.2 If we are Unable to Host Your Get Together:
Step 1: We encourage guests to book for a different date. We hold deposits for a future booking.
Step 2: Full refund 100% of all deposits and pre-payments if step 1 isn’t favoured by the guest.The pub is back this Festive Season! Book Greene King, Book Safe! And have fun…
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To be eligible to receive a voucher, you must make an online booking on one of our Festive menus for a minimum party of four guests. The online booking must be made and a deposit paid in full by 14th November 2021. £15 gift vouchers are valid from 3rd January to 31st March 2022 - excluding Valentine's Day 14th February 2022, Mother's Day weekend 26th and 27th March 2022. Only one gift voucher will be accepted per transaction. No cash alternative. The voucher may only be used in a single transaction and no change will be given. At least £5 of the total voucher value must be spent on food, including at least one main meal, which can include breakfast and sharers. Voucher cannot be used against the balance of the Festive booking. Voucher cannot be used against the purchase of gift cards. The voucher cannot be used in conjunction with other discount vouchers or Greene King employee vouchers including friend & family vouchers – but can be used against promotion (e.g. daily deals or set menus). Gift vouchers are not available to Greene King employees or those under 18 years old. Vouchers will be delivered electronically by email on 3rd January 2022 (if you have provided a valid email address as part of your online booking and have opted-in to receive our email marketing communications). Gift vouchers are redeemable at participating Greene King pubs. To redeem, please present your unique voucher code within the email you receive at the till. Enjoy responsibly. Proof of identity may be requested. Age restrictions apply to certain products, serving times and locations. If you are under 18, please check with your pub in advance. Voucher has no cash value and is not transferable. Online booking subject to availability. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Greene King Brewing and Retailing Limited, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire.
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Our Menu Descriptors do not include all ingredients. Please ask a member of the team if you require the full allergen information on the ingredients in the food we serve, or visit our website. Whilst we take care to preserve the integrity of our vegetarian and vegan products, we must advise that these are handled in a multi-kitchen environment.
The Legal Bit:
1. (V) = Vegetarian. (VE) =Vegan. (N) = Nuts. †Fish, Poultry and Shellfish dishes may contain bones. *All stated weights are approximate and uncooked. ♦ Dish contains alcohol. Some dishes may contain alcohol which may not be indicated on the menu.
2. Please advise the team on any dietary requirements when ordering. Please be aware that we do not operate in an allergen free environment. All our dishes are prepared in kitchens where nuts and gluten are present as well as other allergens; therefore we cannot guarantee that any food item is completely free from traces of allergens, due to the risk of unexpected cross contamination.
Photography is for illustration purposes only. Sometimes there’s not enough room on our menus to list all ingredients so please have a chat with us if you have any questions or concerns. All items are subject to availability. We reserve the right to alter or amend the offer at any time. -
For full allergen information click here