Pub Safe Refund Promise
For your Christmas bookings this year we would like to reassure you that if you or a member of your party becomes unwell because of Covid-19 symptoms and we can’t re arrange we will of course issue you a full refund. Please look at our T&C’s for all the details.
So, if any of your party (or your whole group) needs to cancel or amend the booking due to Covid-19 symptoms, as long as you give us 72 hours’ notice we will always process a 100% refund for you. Please be patient as refunds may take up to 14 days. Ideally rather than cancelling, if you can book another date for a few weeks’ time, that would be a massive help to our team, but we understand completely if that’s not possible. Health comes first!
If we have to shut the pub (worst thing ever) then we will give you as much notice as possible and if we can’t guarantee a new opening date, and you are not happy to re-book in the future, of course we will give you a full refund of your deposit and any additional pre-orders/packages. You are covered!
So basically, as long as you give us 72 hours’ notice, so we have a chance to re-book your table (with social distancing this is so important for our industry now) then you get 100% refund. Whether that is for the whole party or a just a drop in numbers. On the positive, if you actually increase numbers, and we can accommodate, please ensure you pay the extra deposit when booking the additional guest(s) and if it’s a late change (after 12th November 2020) we will need the pre-order for the additional guest(s) immediately too please.
This year has been a year like no other and so it will come as no surprise to you that all our bookings are subject to government guidelines. If government advice changes and we need to make any updates to our guidance and booking policies, we will do so on our website. So please check back to ensure that you have the up to date detail - we want to keep you and our teams safe not only for Christmas but always.